Features
Save user questions
When a user submits a question from KB Lance's contact page, this question is automatically saved as a pending question and with just one click you can enter an answer and send a reply to the visitor via email and also add the question to your knowledge base.
Word Glossary
Use the glossary to define meanings for words which your users may not understand. Then, when viewing an entry in your knowledgebase, your users simply roll their mouse over the word and its description will appear next to it.
Completely web based
No software to download or install on your PC. Allows your customers to find answers to questions through their web browser. You can add and update questions / answers using only your web browser.
Customer comments
Get an invaluable insight into your customers and visitors, by allowing them to comment on your questions and answers. Automatically approve comments, or manually approve them from within your control panel.
Free installation
Let our expert staff install KB Lance on your web server at no extra cost. Simply email us your FTP and Database details, and we'll take care of the rest.
Multiple administrators
Create an unlimited number of users, each of which can have different permissions to create and modify the content of your knowledge base.
Easy to use HTML editor
Add knowledgebase entries using the integrated WYSIWYG (What you see is what you get) HTML editor and create rich text, links, lists, etc directly through your web browser.
Related articles
When viewing an article, KB Lance automatically displays a list of related articles on the page, making it easier for your customers to find relevant information.
Printable articles
Allow your knowledgebase users to easily print hard copies of knowledgebase entries for them to use for reference when working with your products or services.
File attachments
Create an unlimited number of users, each of which can have different permissions to create and modify the content of your knowledge base.
Category descriptions
Categories now have optional descriptions which make it easier for your visitors to navigate your KB Lance knowledge base.
Knowledgebase categories
Allows your customers and website visitors to find exactly what they are looking for by 'drilling' down into categories. Organize your questions and answers in easy to find categories.
Easy to use
Developed with the end user in mind, KB Lance is simple to use and you can get started creating your knowledge base system or FAQ in minutes.
Powerful searching
Your customers can easily find questions and answers using the simple to use search feature. Add the search form to any part of your website in seconds!
Most popular questions
Let your customers see the most popular articles in your knowledgebase system, quickly and easily from the main page.
Password protection
Categories and sub-categories can now be password protected to restrict access to private questions.
Completely rebrandable
Easily rebrand the look and feel of KB Lance to match your websites color scheme, logos and more.
Email articles
Allow your knowledge base users to easily email themselves or their friends a link to a knowledge base entry.
Flexible skins
Choose from 2 different skins to completely change the look of your KB Lance knowledge base.
New image manager
Upload and insert images directly into your content using any web browser.
Unlimited sub-categories
Create an unlimited number of sub-categories for your knowledge base questions.
Up to 5 file attachments
Attach up to 5 files to each question.